Shipping policy

Shipping Policy

Last updated: October 30, 2026

Where orders ship from

Bebesom orders are shipped directly from South Korea to U.S. customers. We currently do not fulfill these orders from a U.S. warehouse. International transit, U.S. customs clearance, and local delivery are part of the journey.

Shipping charges

  • One item in a one-time order: $4.99 standard shipping.
  • Two or more items in an eligible U.S. order: free standard shipping.
  • Eligible subscription orders: free standard shipping.

The final shipping charge is shown at checkout before you place an order. A single-item order does not need to reach a dollar threshold for the two-item offer; add one more eligible item to qualify. If a discount, destination, or product restriction changes eligibility, the checkout total controls and you can contact us before ordering.

Processing and delivery

We generally prepare paid orders within 0–2 business days, excluding weekends and Korean holidays. Orders ship directly from South Korea and usually arrive within 7–10 business days after they leave Korea. We send tracking details when the parcel ships. Delivery dates shown at checkout or in tracking are estimates; international transit, customs, weather, and carrier operations can affect arrival.

If we cannot ship within the time promised, or within 30 days if no shipping time was stated, we will contact you with the option to consent to a revised shipping date or cancel for a prompt full refund.

Customs charges

For eligible orders delivered to U.S. addresses, Bebesom covers import duties and customs charges through our shipping service. The customer should not be asked to pay import duties to the carrier upon delivery. Sales tax, if applicable, and the shipping charge are shown at checkout. If a carrier asks you for an unexpected customs payment, email us with your order number and the carrier notice before paying so we can investigate and resolve it.

Addresses and delivery issues

Our current service cannot deliver to P.O. boxes, Guam, American Samoa, Saipan, Rota, or Tinian. Enter a complete U.S. street address and review it before checkout. Some local carriers may deliver without a signature and leave a parcel at the door or another safe location.

If tracking stalls, a parcel is marked delivered but is missing, or an address needs attention, contact bebesom.usa@gmail.com with your order number as soon as possible. We will review the carrier record and help resolve the issue.