FAQ
Quick answers to common questions. Need help with an order? Email bebesom.usa@gmail.com.
Products
What are the small specks in the cotton wipes and towels?Our unbleached cotton may have tiny natural flecks from the cotton fiber. If you have a concern about an item you received, send us a photo so we can review it.
How do I use dry wipes?Use them dry or add clean water just before use. Dispose of used wipes and towels in the trash; do not flush them. Learn more.
Where are your products made?Our products are made in South Korea. See each product page for its materials and use instructions.
Are baby bibs available?Baby bibs are coming soon and are not currently available to order. You can leave your email on the Coming Soon page for updates.
Shipping
Where does my order ship from?Orders ship directly from South Korea to U.S. customers. Orders are not currently shipped from a U.S. warehouse.
How much is shipping?For eligible U.S. addresses, a one-time order with one item has $4.99 standard shipping; one-time orders with two or more items ship free. Eligible U.S. subscription orders also have free standard shipping. The final charge appears at checkout.
When will my order arrive?We generally prepare orders within 1–2 business days. International transit, U.S. customs, and local delivery times vary, so arrival estimates are not guaranteed. Tracking is emailed when the order ships.
Can you deliver to a P.O. box or U.S. territory?Our current service cannot deliver to P.O. boxes, Guam, American Samoa, Saipan, Rota, or Tinian. Enter a complete street address at checkout. Read the shipping policy.
Will I owe customs charges?The shipping charge does not include import duties or taxes unless expressly shown at checkout. If a carrier asks you for an unexpected customs payment, email us before paying so we can investigate.
Subscriptions
How does Subscribe & Save work?Choose an available delivery interval on eligible care products. The subscription discount and free standard shipping are shown at checkout. You can manage your subscription from your account or cancel before the next recurring charge is processed. Cancellation stops future charges, but does not automatically refund an order already charged or shipped.
Returns
What can I return within 30 days?Email bebesom.usa@gmail.com with your order number within 30 days of delivery, before sending anything back. Wipes, towels, gloves, and other hygiene or disposable items must be unused, unopened, and factory sealed. Nursing covers must be unused, unwashed, and in original condition with tags and packaging. Gift sets must be complete with any hygiene items unopened and sealed. We will confirm eligibility and provide return instructions. Read the full Returns & Refunds Policy.
My order arrived damaged, defective, or incorrect. What should I do?Email bebesom.usa@gmail.com with your order number and clear photos as soon as possible, ideally within 14 days. We will review the issue and arrange an appropriate replacement or refund at no additional shipping cost to you. Please keep the item until we reply.
Who pays for a change-of-mind return?For an eligible return, you pay return shipping. The original outbound shipping charge is not refunded unless required by law. Contact us before shipping; we will provide the correct return address and instructions. Do not use the address on the outbound shipping label.
When will an approved refund arrive?After we receive and inspect an authorized return, we will tell you whether the refund is approved. Approved refunds go to the original payment method, generally within 7 business days after accepting the return; your bank or card provider may need additional time to post the credit.
Still have a question?
Email bebesom.usa@gmail.com and include your order number if you have one.