Refund policy

Returns & Refunds

Last updated: October 15, 2026

Start a return

Email bebesom.usa@gmail.com with your order number within 30 days after delivery. Please wait for our eligibility confirmation and return instructions before mailing anything. The address on your outbound parcel is not necessarily the return address.

What is eligible

  • Cotton wipes, face and body towels, gloves, and other hygiene or disposable items must be unused, unopened, and factory sealed in their original packaging.
  • Reusable nursing covers and cotton-gauze bibs must be unused, unwashed, in original condition, and returned with any tags and original packaging.
  • Gift sets must be complete; hygiene items inside must remain unopened and sealed.
  • Accessories, including the reusable dry-wipe pouch, must be unused and returned with their original packaging.

We cannot accept a change-of-mind return of opened hygiene products or used items. These conditions do not limit rights you may have under applicable law.

Return shipping

For an eligible change-of-mind return, you pay return shipping. The original outbound shipping charge is not refunded unless required by law. We will provide the correct return destination and instructions. Please use a trackable service and keep your receipt.

Damaged, defective, or incorrect orders

Inspect your order on arrival. If something is damaged, defective, or incorrect, email us your order number and clear photos as soon as possible, ideally within 14 days after delivery. Keep the item until we respond. We will review the issue and arrange an appropriate replacement or refund without additional shipping cost to you. The suggested reporting period does not limit applicable rights.

Refunds

After an authorized return arrives and is inspected, we will tell you whether it is approved. We issue approved refunds to the original payment method promptly, generally within 7 business days after accepting the return. Your bank or card provider may need additional time to post the credit.

Cancellations

Contact us promptly if you need to cancel. We can cancel and refund an order before it ships. Once it has shipped, the return terms above apply. If we cannot ship within the promised time, we will offer you the choice to consent to a delay or cancel for a prompt full refund.

For subscriptions, cancellation stops future renewal charges when made before the next charge. It does not automatically cancel an order already charged or shipped; see our Subscription Cancellation Policy and contact us about an existing order.

Nothing in this policy limits rights provided by applicable law.